To clarify our policy on refunds, in addition to the agreement you sign when you purchase from us, we make this page easily accessible.
Before you make a purchase from us we encourage you to join our live demo's, live training and watch our prerecorded videos to fully understand what you are purchasing. Additionally, you are required to read these terms carefully BEFORE making your purchase with us.
When you purchase our products, you are given access to information and technology which is considered software as a service “Saas” and because of this, we do not issue refunds. Upon purchase you are agreeing that all sales are final regardless of if you logged in, accessed or used them.
You agree that the following grounds are not acceptable reasons for refunds:
a) You've changed your mind,
b) You've decided our product is "Not what I need",
c) You've decided to stop using our product,
d) You don't have the time to use our product,
e) You've found a different solution,
f) You made some modifications and now our product isn't working,
g) Your business no longer needs our product,
h) You experience conflicts with other 3rd party software connected to our product,
i) The product is not what you expected,
j) You didn’t receive acceptable customer support,
k) Any other reason,
Sales Are Final. When you make a purchase from us, and have signed this policy you fully understand that all sales are final. You agree to never dispute or charge-back the purchase with your bank or credit card company. If you do, you agree that the charges were valid and further agree that Launch shall automatically be entitled to all funds collected regardless if you change your mind later.
We Do Not Prorate. When you make a purchase from us, you are purchasing access to our software and are committing to paying the full amount you are billed. In the event you cancel or are terminated, we do not prorate fees or provide partial refunds.